Digital Demand &
Case Acceleration.

Two robust AI service agents engineered for UK councils. One curtails front-door demand. One amplifies internal officer supply.

Book a Discovery Call Calculate ROI

Stop launching chatbots.
Start creating capacity.

Most councils stop at the front-end agent. But the real efficiency gain sits in internal workflow acceleration. Deploying a dual-agent model creates system-level impact, driving undeniable ROI.

Resident Agent

Sits on your website to handle high-volume public enquiries, reduce avoidable contact, and route demand accurately.

Manages Demand (25-55% Deflection)

Officer Agent

Works behind the scenes to help officers resolve complex, escalated enquiries faster and more consistently.

Improves Supply (30% Productivity Gain)

GOV.UK Content Standards

All agent responses strictly follow the GOV.UK writing standards. Guarantees clear, accessible, plain English communication.

Multi-Lingual Support

Communicate in dozens of languages instantly. Support diverse customer groups without translating your knowledge bases.

Resident Agent
24/7 Active
My bin wasn't collected today. What should I do?
I can help with that. To report a missed collection, please use our Missed Bin form. I have pre-filled the category for you.
FRONT-DOOR DEPLOYMENT

Meet your new digital
service worker.

A reliable, policy-driven worker that operates 24/7 directly on your website.

  • Answers common queries using your approved knowledge base.
  • Routes residents to the right form using strict escalation rules.
  • Creates structured CRM cases to reduce manual data entry.

Waste

Missed bins guidance, assisted collections, bulky waste booking routing.

Council Tax

Band queries, payment methods, discounts explanation.

Planning

How to apply, validation requirements, appeal signposting.

Housing

Initial triage before officer review.

INTERNAL ACCELERATION

A digital case
assistant for officers.

Supports officers out of sight. Summarises complex emails, extracts facts, suggests policy-aligned draft responses, and creates structured CRM notes.

  • Clear human oversight. No autonomous decisions without review.
  • Transparent draft-only responses aligned strictly to council policy.
  • Fully logged AI outputs to ensure complete auditability.
Officer Copilot Revenues & Benefits
Incoming Query
From: J. Smith
Subject: Council Tax Arrears and Job Loss
"I am writing because I have just lost my job and cannot pay this month's council tax bill. I live with my wife and we have two children under 5. What help is available and can I pause my payments?"
AI Summary & Actions
Alert: Potential vulnerability (2 children under 5, job loss).
Action: Eligible for CTS. Hold recovery for 30 days pending claim.
Drafted Response
"Dear J. Smith, I am sorry to hear about your recent job loss. I have placed a 30-day hold on your account. You are likely eligible for Council Tax Support..."

Revenues & Benefits

Drafts assessment responses based on complex policy logic.

Planning

Summarises multi-page objections and extracts key planning grounds.

Housing

Flags vulnerability indicators across disparate application files.

Complaints

Suggests consistent, formal response structures based on past resolutions.

Calculate Your Impact

Estimate the potential recurring savings and capacity generation for both agents based on your specific volume metrics in real-time.

Resident Demand Deflection

Calculate savings created from reducing repetitive front-door enquiries.

£
Annual Savings Created
£0
Net 1-Year Benefit £0
Net 3-Year ROI £0

Officer Capacity Generation

Calculate the internal productivity value unlocked across case officer roles.

£

Percentage of week spent on routine drafting/research

Annual Productivity Value
£0
Net 1-Year Benefit £0
Net 3-Year ROI £0

Simple, Transparent Pricing

Straightforward pricing designed for the public sector. Start with one agent, or deploy both for maximum impact. No hidden usage fees.

Resident Service Agent

£350
per month, flat rate
  • Website-trained AI agent for public queries
  • 24/7 automated intent triage & routing
  • Monthly KPI dashboard (deflection rates)
  • GOV.UK content standards & multi-lingual
£7,500 one-off implementation

Officer Acceleration Agent

£500
per month, per service area
  • Internal Copilot for specific service areas
  • Email summarisation & fact extraction
  • Policy-aligned draft responses & notes
  • DPIA governance wrapper included
£10,000 - £15,000 implementation*

*Implementation fee varies for the Officer Agent based on the complexity of API backend integrations and the number of service areas covered. No hidden cloud usage or token charges.

Implementation Roadmaps

We don't do endless strategy phases. We baseline your data, train the model on your rules, and launch quickly to start proving value. Typical implementations look like this:

Resident Service Agent (4 Weeks)

Week 1: Baseline

Ingesting website pages, PDFs, and service policies into a secure vector database.

Week 2-3: Tune & Test

Setting GOV.UK tone of voice, testing edge cases, and logging intent failures.

Week 4: Launch

Live on your website. Continuous learning loops refine answers based on analytics.

Officer Acceleration Agent (6-8 Weeks)

Week 1-2: Discovery & DPIA

Targeted service selection, capturing baseline metrics, and DPIA risk framing.

Week 3-5: Build & Beta

Compiling specific back-office knowledge, internal beta testing with officers.

Week 6-8: Integration

Connecting to legacy back-office systems via APIs for complex workflows.

Ready to transform your services?

Book a discovery call to see a live demo of the agent and discuss your target areas.

Contact Us