Service Packages & Engagement Models | Civic Shift Consulting

Bronze Package

Standard Solution Design

Standard Solution Design Blueprint (EA)

A structured Enterprise Architecture blueprint for a specific council system, digital project, or service initiative. Establishes the architectural baseline, data flows, and technical design aligned with TOGAF standards.

✓ Standard Solution Design Blueprint: End-to-end technical architecture for target initiative
✓ Business capability & application component mapping
✓ Data flows, API integrations & security considerations
✓ Alignment with TOGAF & ArchiMate modelling standards
✓ Formal Architecture Decision Record (ADR) ready for governance sign-off

Scope Standard Blueprint

Silver Package

Light Touch EA

Light Touch EA & Full Application Solution Mapping

Targeted architecture engagement establishing a lightweight Enterprise Architecture foundation and delivering comprehensive Application Solution Mapping across priority systems.

✓ Light Touch EA Baseline: TOGAF & ArchiMate standard alignment
✓ Full Application Solution Mapping: Detailed mapping of Line-of-Business systems
✓ Systems integration, data flows & vendor contract dependencies
✓ Initial SPARX EA repository structure or export
✓ M365 Power Platform solution blueprint for replacement of legacy forms
✓ Formal Architecture Decision Records (ADRs) for project boards

Scope Silver Architecture

Gold Package

Enterprise EA

Enterprise EA & Full Service Area Mapping

Comprehensive, multi-directorate Enterprise Architecture build with end-to-end service area mapping spanning statutory and frontline operations.

✓ Full Service Area Mapping: End-to-end models across directorates (Adults, Children, Housing, Planning, Revenues & Waste)
✓ Complete, collaborative SPARX EA multi-user repository build
✓ Target Operating Model (TOM) & transitional blueprints
✓ Solution Design Authority (SDA): Governance charter & technical chairing
✓ Council AI Strategic Roadmap & autonomous agent pilot
✓ Enterprise Power Platform adoption & legacy decommission plan
✓ Internal capability building & architecture knowledge transfer

Commission Gold EA

★ Platinum Flagship

Full Problem Ownership

Where We Take Ownership of the Problem

Dedicated, senior practice accountability when failure is not an option. We step in, lead from the front, and take complete end-to-end ownership of resolving the challenge.

✓ Total Problem Ownership: We own the outcome, delivery pace, and resolution
✓ Embedded Senior Leadership: Lead Enterprise Architect & Transformation Director embedded in your council
✓ LGR Statutory Continuity: Guaranteed Day-1 readiness for revenues, benefits, and care systems
✓ Supplier & Dispute Management: Direct intervention with stalled or challenging vendors
✓ Direct Solution Design Authority Chair: Absolute technical oversight and risk reduction
✓ Milestone-Tied MTFS Deliverables: Accountable to Chief Executive & Cabinet

Retain Platinum Practice →

CAPABILITY MATRIX

Compare Package Scopes

Tailored for public sector governance. Select the engagement depth that aligns with your council's immediate statutory deadlines and transformation scope.

Engagement Focus	Bronze (Standard Blueprint)	Silver (Light Touch EA)	Gold (Enterprise EA)	Platinum (Problem Ownership)
Enterprise Architecture (EA)	Standard Solution Design Blueprint (EA)	Light Touch EA & Full Application Solution Mapping	Enterprise EA & Full Service Area Mapping	Full Ownership of Problem (Architecture & SDA)
Microsoft 365 & Power Platform	M365 Exploitation & Licensing Audit	Rapid Power App & Automated Workflow Delivery	Enterprise Low-Code Ecosystem & S151 Cockpit	Full Ownership of Problem (Low-Code & Vendor Retirement)
AI Strategy & Autonomous Agents	AI Readiness & Ethical Governance Blueprint	Council AI Strategic Roadmap & Pilot Agent	Production Multi-Agent Suite & Casework Copilots	Full Ownership of Problem (AI Transformation)
Digital Transformation & LGR	LGR Digital Readiness & Risk Diagnostic	Workstream Systems Convergence & Transition Blueprint	Full Unitary Target Operating Model & Delivery Partner	Full Ownership of Problem (Day-1 Statutory Continuity)
Service Reviews & Redesign	Service Review & Baseline Diagnostic	Light Touch Redesign & Journey Blueprint	End-to-End Service Area Redesign & Operating Model	Full Ownership of Problem (Service Turnaround)
Resident Engagement Strategies	Resident Engagement Diagnostic & Channel Audit	Light Touch Strategy & Channel-Shift Blueprint	Comprehensive Citizen Engagement Operating Model	Full Ownership of Problem (Citizen Trust Turnaround)
Data Interoperability & Single View	Data Maturity & Integration Diagnostic	API Integration Blueprint & Schema Mapping	Multi-Agency Master Data Management (MDM)	Full Ownership of Problem (Data Governance & IPaaS)
Cyber Resilience & CAF Compliance	CAF Gap Analysis & Cyber Health Diagnostic	Zero Trust Architecture & Recovery Blueprint	Directorate-Wide Cyber Hardening & SIEM	Full Ownership of Problem (CAF & PSN Audit Assurance)
ERP & Line-of-Business Modernisation	Legacy Contract & Market Diagnostic	Tender Specification & Architecture Blueprint	Full CCS Framework Procurement & Negotiation	Full Ownership of Problem (Tender Award to Go-Live)
Accountability & Governance	Deliverable Sign-Off	Milestone Solution Assurance	Co-Chaired Programme Governance	Direct Practice Ownership & Cabinet Accountability

* All engagements are contracted on an outcome-based Statement of Work (SoW) model, compliant with outside-IR35 public sector rules and available via Crown Commercial Service frameworks including G-Cloud 14.

Standard Solution Design Blueprint (EA)

Light Touch EA & Full Application Solution Mapping

Enterprise EA & Full Service Area Mapping

Where We Take Ownership of the Problem

Compare Package Scopes

Discuss Your Council's Scope